Our new Cancelation and Reschedule policies are now live on the platform. Please check discord or our changelog for more detailed info. But you can now log into your dashboard and choose a policy in your settings.

I was asked by John to give some feedback here, so this is my perspective.

Here are some features I'd love to see:

- Cancellation refund policy

- Rescheduling charging policy

-> Have these two be separate

- A time range for these policies to take effect

-> (i.e. if you cancel/reschedule within 1 week of the schedule, then it goes into effect)

-> Make these time ranges adjustable for each coach

- Consequences of policy adjustable as well

-> (i.e. for cancellation I will refund 50%, for rescheduling I will refund 25% (+ of course full costs for the new slot))

-> This explanation may be a bit convoluted but the point is that when someone books a session, I get to guarantee some revenue from that slot being taken. In the case of rescheduling, they are occupying 2 slots, so it makes sense that they pay more than just a singular slot.